FAQ
Home
Platforms
Garena PC
Home
Support
Account
Career
Information for parents & guardians
Our policies and Terms of Service are designed to promote a positive and enjoyable experience for players. We are also committed to providing parents with the information they need and empowering them to help their children enjoy a safe and enjoyable experience on Garena games.
For more information, please refer to the FAQ below or to our Terms of Service and Privacy Policy
Are Garena games safe for my child to play?
- We are committed to providing a positive, safe and enjoyable experience for all players of Garena games.
- As stated in our Terms of Service, players who have not reached the age of majority (child/children) are required to seek parental consent before registering to play any of our games. If you are a parent or guardian creating a gaming account on behalf of your child, you are also required to agree to the Terms of Service before registering an account.
What transactions can be made in games?
- Most of our games allow for players to earn tools for enhancing gameplay and in-game currency simply by playing the game, which can be used to purchase in-game characters and items. However, it is also possible for players to purchase in-game items using real-world currency.
What are the age requirements for my child to play Garena's games?
- Garena games age rating in the Google Play and Apple App Stores depends on the ratings system in your country. Please refer to the Apple App Store or Google Play Store for more details on the specific age rating in your country.
- In any case, as stated in our Terms of Service, players who have not reached 18 years old or the relevant age of majority (“child/children”) are required to seek parental consent before registering to play the game. If you are a parent or guardian creating an account on behalf of your child, you are also required to agree to the Terms of Service before registering an account.
- In addition, if your child is below the age of majority, and you do not consent to the processing of their data, please reach out to our Data Protection Officer as provided in our Privacy Policy.
How do I keep my child’s account safe?
My child has registered for one of Garena’s games, but is not old enough to play the game. What can I do?
What control do I have over my child’s account? Where can I learn about parental controls?
For iPhone users: https://support.apple.com/en-us/HT201304
For Android users:
To set content restrictions: https://support.google.com/googleplay/answer/1075738?hl=en
To set authentication for purchases: https://support.google.com/googleplay/answer/1626831?hl=en
If my child is under the age of majority but wishes to play a Garena game, can he or she register to play?
I have a question about purchases that my child made in one of your games. Who can I contact?
My child has received inappropriate communications on one of your games. What can I do?
How do I keep my Garena accounts safe?
Garena will never ask for your login information via call, SMS, email, in-game chats, or other messaging services.
- Keep your password confidential and change it regularly
Do not share your login details with anyone, including Garena staff, family or friends. Your account password must be confidential.
You should set a complex password and change it regularly to keep your account secure. A strong password has the following characteristics:
Does not contain your personal name or username.
Has a minimum length of 8 characters.
Has numbers, symbols (e.g. !@#$%^&*), uppercase and lowercase letters. - Be careful of who you share information with
Phishers are constantly on the lookout for valuable personal and financial information (e.g. account passwords, credit card numbers and wallet PINs).
Be careful of who you share your information with and keep your account secure by following these tips: - DON'Ts
Don't respond to calls, emails, or other messages requesting personal login or financial information, such as your password, one-time password (OTP), credit card information and social security number. Garena will never ask for your login information via call, SMS, email, in-game chats, or other messaging services.
Don't enter critical information over unsecured networks (e.g. public wifi) or on public computers. Cybercriminals can potentially intercept these channels and obtain your information.
Don't click on suspicious links in chats or emails which may be a phishing site serving to collect personal information from unsuspecting victims. - DOs
Keep your password, wallet PIN and OTP private. When in doubt, contact Garena through our Support Page.
Only perform transactions that involve entering critical information (e.g. withdrawing your wallet balance) over a secure network (e.g. your personal mobile phone network, home wifi).
What should I do if I believe that I have been phished through one of your games?
Requests personal or financial information such as your credit card number
Contains unsolicited attachments
Contains a forged link
Urges you to act quickly
Uses a generic greeting such as "Dear User"
Is unprofessional, contains spelling mistakes and bad grammar
However, not all phishing emails / SMS / messages will have these characteristics, so please take care and never share your personal or financial information via such channels.